PDFpen support
If you can't find the answer you need in the Help or the FAQs, send an e-mail to PDFpen Support. SmileOnMyMac's responsive support team will answer your e-mail as quickly as possible!
"Thank you so much for your reply! Everything you told me worked like a charm. To be honest...I didn't even expect a reply. I've emailed companies so many times and as far as I can recall...this is the very first time someone ever even bothered to reply at all. You not only replied...but you replied promptly--and--actually solved my problems!"
- Doug Hoyer, Kailua, Hawaii
PDFpen Frequently Asked Questions (FAQs)
How does PDFpen compare to Adobe Acrobat?
See this comparison chart of PDF editing features.
How can I get the Text tool to stay selected when I am filling in forms?
By default, the Text tool will revert to the Select tool after each use. To override this, double-click the Text tool. The Text tool will stay active and you'll be able to fill out the whole form without switching back and forth between tools.
Can PDFpen do actual text editing: replace or change wording, change paragraph spacing, change font type, etc?
PDFpen 3.X features a new option: Correct Text. Select the text you want to modify, click the "Correct Text" icon in the toolbar, and the selected text will be replaced by an editable text block.
PDFpen 2.X will not allow you to edit the existing text on a page. You can, however, overlay a blank region, and then add an editable text block on top of it and enter what you like to obscure what's below.
I started typing some text using the Text tool, but it is too wide. I have resized my text box, but when I try to type in it after resizing, it reverts to its original size. How can I keep the new size?
Select the text box, and choose Edit->Wrap Text from the main menu. (Note: If you use the text box tool to drag out a text box, instead of just clicking to create a text box, Wrap Text is the default behavior.)
How do I reduce the size of my PDF file?
Choose Print from the File menu, and choose ColorSync from the third drop-down menu (initially Copies and Pages). Choose Reduce File Size from the Quartz Filter menu and then click Save as PDF. All the images in the file will be compressed. Note also that your PDF file will be flattened and you can no longer edit imprints. You can change the quality of the compression used by adding a new Quartz filter with the quality level you want.
How do I flatten a PDF so that the elements I've added in PDFpen are not editable?
Choose Print from the File menu, and then click Save as PDF. The resulting file will not be editable in most PDF viewers. It will still be editable in PDFpen 3.x, because this version of PDFpen allows you to edit any images in a PDF file, including ones that have been added by PDFpen.
Why are my pages not rendering in order?
PDFpen draws thumbnail images of document pages in the background, and the most recently requested sequence of images (eg. where I've just scrolled to) is drawn first. If you have two processors you'll find that pages are frequently rendered out of order as PDFpen utilizes both of them to generate the thumbnails.
I have dual processors. How do I stop PDFpen exiting when drawing multi-page document views?
On certain documents viewed on a dual-processor machine PDFpen can exit while rendering a multi-page document view. This is due to a synchronization problem deep in system drawing software. You can work around it by utilizing only a single processor to draw thumbnail images. From the Terminal application enter the following statement to resolve this problem:
defaults write com.smileonmymac.PDFpen parallelDrawing false
Questions? Please send us a detailed email to inform us.
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